Your prospect's time is valuable - but so is yours. Be realistic if this happens more than once. Propose rescheduling the meeting so you can preserve the momentum of your previous calls, and use a scheduling app to reduce the number of unnecessary back-and-forth emails. Unless your prospect tells you otherwise, it's likely they intended to attend the meeting but couldn't because something came up. Sending resources gives your prospect an opportunity to educate themselves on why they should choose your product or service, as well as get up to speed on missed information without slowing down the process too much.
![mail call show mail call show](https://cdn.acidcow.com/pics/20131121/cod_juggernaut_03.jpg)
What information would you have covered? What types of materials or resources would have been helpful partner pieces to that conversation? Add the value you anticipated covering during the call in your follow-up email.Īny email you send to a prospect is an opportunity to provide value to your prospect.Įven when they don’t show up, take a minute and pretend they did. “I assume you’ve got a really busy schedule, so I’d like to figure out a time we can reschedule.”) 6. Stating what happened outright helps you establish the facts from your perspective and avoid making “assumption” statements that aren’t all that motivating (e.g. If they never showed up to your Zoom, WebEx, or GoToMeeting, tell them. If you weren’t able to reach a prospect by phone, tell them you weren’t able to reach them. Be honest about what happened on your end. Beyond that, they become frustrating for prospects and flirt with the line between persistence and harassment. Usually not all that great.Ĭreative forms of outreach are okay - up to a certain point. While those might not seem like hugely offensive acts, consider how you feel when a sales reps takes an alternative route to reach you.
![mail call show mail call show](https://i.ytimg.com/vi/1WScaZSGfJQ/maxresdefault.jpg)
This includes calling alternative numbers found on LinkedIn profiles or emailing a prospect’s personal account. This seems like an incredibly obvious point to make, but you’d be surprised at the lengths some sales reps go to get ahold of a prospect. Sending out emotional sob stories meant to guilt a prospect aren’t. The last thing you want to do is associate your outreach with a negative feeling where one didn't exist before.įriendly nudges are fine. Guilt-tripping makes people feel terrible, pushes them to do something they might not want to do, and doesn’t reflect well on you or the company you represent. Plus, it's always best to keep things professional. Without knowing the circumstances (as described in the previous tip), it's not advisable to chastise the prospect. We're all human, and we all make mistakes. At the same time, while this situation is an inconvenience, it's best not to let these negative feelings creep into your email. You might be feeling negative feelings about the time you invested in the meeting only to have them show up. This mindset will help you avoid making inaccurate assumptions or jumping to conclusions. But the only assumption you can confidently make is that you can’t be 100% sure about what happened.
![mail call show mail call show](https://i.ytimg.com/vi/2eZhE-mFZS8/maxresdefault.jpg)
It’s easy to assume a no-show is the result of a flaky or ultra-busy prospect, then let that belief color the rest of your interactions with them. Default to the idea that there are many reasons a prospect could have missed a call.
Mail call show for free#
Here are the best practices for crafting a response to this situation.ĭownload These Templates for Free 1. There are ways to effectively nudge your no-show prospect without feeling like you’re shouting into a void.
![mail call show mail call show](https://i.ytimg.com/vi/mZgmb9D-S6s/maxresdefault.jpg)
Add the value you anticipated covering during the call in your follow-up email.Be honest about what happened on your end.Default to the idea that there are many reasons a prospect could have missed a call.What to Say to No-Show Clients and Prospects After a Missed Meeting